Joy Emeh
Updated on: October 10, 2024 12:33 pm GMT
Scottish Fire and Rescue Service Hosts Open Days for Future Call Handlers
The Scottish Fire and Rescue Service (SFRS) is set to unveil a remarkable opportunity for those seeking a fulfilling career in emergency response. On September 14 and 15, 2024, SFRS will host open days at its control rooms located in Johnstone, Dundee, and Edinburgh. The event aims to recruit the next generation of 999 call handlers, who are essential in managing emergency calls and coordinating vital responses.
A Sneak Peek into the Role of Call Handlers
The role of a Firefighter Control staff member encompasses more than just answering calls. These individuals are responsible for ensuring that incidents are handled effectively and safely, integrating resources to tackle emergencies ranging from house fires to animal rescues. The SFRS is looking for individuals who possess strong communication skills and can maintain composure under pressure.
The Importance of Call Handlers
Emergency call handlers serve as the first point of contact for distressed individuals, often in life-threatening situations. The SFRS is emphasizing this aspect by showcasing the heroic efforts of their staff, like Beth McInnes, who assisted a woman trapped in a burning flat earlier this year.
A Real-Life Emergency Call
In a harrowing incident, a woman made a desperate 999 call as smoke filled her Glasgow flat. With Beth McInnes on the line, the caller was reassured and guided to stay calm until firefighters arrived. “I feared for my life that night,” the woman later shared. “I’m incredibly thankful for the help from Beth and all firefighters who assisted me.”
Team Effort
Reflecting on her experience, Beth commented, “As much as I was the one on the phone, the rest of the team in the control room supported me. It’s truly fulfilling to know that I could potentially be a source of reassurance for someone in their time of need.”
Details of the Open Days
During the open days, prospective candidates will gain a firsthand understanding of the significant role Firefighter Control teams play in emergency situations. The event will run from 10 AM to 3 PM on both days, providing ample opportunity for interested individuals to learn more and ask questions.
How to Participate
Participation is limited, and individuals are encouraged to reserve a 45-minute slot through Eventbrite to ensure they can attend. This interactive event will include tours of the Operations Control rooms, insights into daily operations, and discussions with seasoned staff about their experiences.
Training and Career Development
Once hired, new call handlers will undergo comprehensive training, which covers a range of emergency scenarios, including house fires and road traffic collisions. Trainees will also learn how to provide fire survival guidance to those trapped inside their homes. The full training process takes approximately 36 months, and participants will be regularly assessed to reach competent status.
Why You Should Consider This Career
Being a 999 call handler is not only about managing emergencies—it’s about making a difference in people’s lives. Area Commander Control Jacqui MacDonald encourages individuals with a strong teamwork ethic and problem-solving abilities to apply. “It’s a hugely rewarding career where you work as part of a closely-knit team,” she says. “Our dedicated instructors will provide full support throughout the training, ensuring every individual becomes a skilled Firefighter Control capable of handling emergencies of all kinds.”
Recent Context and Community Impact
In the wake of recent incidents, the role of Firefighter Control has become even more vital. With fires and accidents occurring frequently, the SFRS is making a concerted effort to bolster its ranks with skilled call handlers. These individuals are the backbone of emergency response, offering frontline support and ensuring the safety of the community.
Becoming a call handler is a chance to join an essential service that touches lives during some of the most challenging moments. The need for compassionate and skilled individuals has never been greater, and the upcoming open days present a perfect opportunity for those looking to embark on this rewarding journey.
Find Out More
For more information about the available roles, including salary and benefits, potential candidates can visit the career section of the SFRS website. Additionally, a direct link to the Eventbrite page for reserving spots at the open days is available for quick access.
Conclusion
The Scottish Fire and Rescue Service is having open days, and they are a great chance for anyone interested in working in emergency response. If you want to be a call handler, you can learn about this important job that helps save lives and keep our communities safe. This is a wonderful opportunity to make a real difference. Make sure to sign up!
